The top “capped” one is marked FM & has been disused since cable went digital. Manage Your Account. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. Even sitting in the room above the router, the WiFi was dreadful. Chris. Virgin Media M125 Fibre Broadband. Options. A power adaptor to plug into the Stream box and a power socket at the wall. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. The cable fits in the socket shown in the image attached. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 1. 4. Broadband. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). Plus get help on things like wayleave & access agreements. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Forum; Apps. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Hello sophieboulter1. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. #4. When your number transfers, your BT socket will go dead. It might though take from a couple of days to a week to then get the tech visit. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. I then unplugged the Pod and plugged it back in again and then it worked. My Virgin Media App. Virgin have unilaterally made this socket inactive. Does your wall socket look different? Your wall socket may have adenine mate attached into it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Calling a virgin landline - Ringtone had changed. Very Insightful Person. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. The coax cable from the study can be used for the other 360 box in the kitchen. Not had any success calling. |. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. A Virgin Media wall socket is simply a point of entry into your home. If speeds aren’t as good as they could be, try your Pod in different places. Choose your package. To move your number, you will need: The name of your old home phone provider; The Universal Account Number (UAN) from the previous provider - see the table below for help on this. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Virgin Media; My Virgin Media; Shop; Help;. Networking and WiFi. Vonage 2nd line. Thank you for your help. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Tudor. 0 Kudos Reply. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. The one thats on the bottom is the one you need for Virgin. 132Mb average speed. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. When you’re booking your move, let us know if you want to choose a new package for your new home. On the day of activation, connect your new router to the master phone socket. A BT master socket. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. We would like to show you a description here but the site won’t allow us. jbrennand. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Then another 5 metre along another living room wall. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Phone. I don't have a virgin media wall socket and this is stressing me out. Stay safe online. A coax cable will also need to be installed by Virgin Media for the live TV signals. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Browse Virgin Media Virgin Media Community. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Don’t plug the power cable into a plug socket yet. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. Or the virgin cable that comes into ur property at the moment pull out and. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. Praying the white is the virgin one. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Manage Your Account. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. u just run a long cable from the box inside to whatever room u want. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I was told when purchasing the broadband package that f. Unfortunately Forum Staff are unable to process new deals. RedTomato said: I removed my Virgin cable about a month ago. Plug into the wall socket. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Next step . The cable is a shotgun cable, with a coaxial cable glued to another cable. on 04-12-2022 14:39. 0 once you have your QuickStart box. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. . e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. properly. Chatter and natter. Another option might include. £12. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You’ll see an amber light on the front of the TV Box. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hope this helps, I'm sure another poster will answer your question better. Posted in QuickStart, set up and connections. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. We appreciate you reaching out to us on here. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. You could get up to £200 paid off. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. I'm very sorry for any issues you've had in speaking with the team. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. VM will move the socket for £25, probably cheaper than an electrician. Cable installation. Typically, extenders are linked through a wired port using an Ethernet cable. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. Stream from Virgin Media. No, what you need to do is switch the extension wiring from the BT socket to the VM one. You can just disconnect the flylead from the isolator tho as it has a barrel on it. The cable could be hidden within, or behind, furniture. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). Re: Move Virgin wall socket - Virgin Media Community - 5409168. Also there will be an external, often brown, omnibox. See the section. on 10-02-2023 10:41. You need something called a barrel to connect the two. Back a step. I still have 6 months fixed contract with VM. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). We can certainly get a move of the. In response to Llfamily. SSL coax is extremely versatile and can be used in several applications. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. 1. You may still need to pay an activation fee, but some deals will offer activation for free. Solved: Could someone please contact to arrange to move my socket. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. I checked the website and was -. You need a small spanner to remove this. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. In any case your contract prohibits you moving it yourself. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. Connect a pair into pins A & B. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Browse Virgin Media Virgin Media Community. Quickstart is the quickest and easiest way to setup our services. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. WPA3 encryption) and a 2. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. VM will usually only supply a Quickstart to a property that had VM previously. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Solved: We have the quickstart pack but sadly cannot get broadband set. Superfast Broadband. on 12-10-2022 15:38. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. I am not currently a virgin media customer. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. we’ve just moved in to our new house. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Thank you for your post. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. SpeedWow can’t wait to have a BQM looking like this. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Praying the white is the virgin one. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. VM will move the socket for £25, probably cheaper than an electrician. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Security matters. Tudor. Turn on and start the Box. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. 2 weeks ago - last edited 2 weeks ago. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. See this. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. The new fibre phone line is designed to work with the same phones as the old copper line. My VM Router is is my office adjacent to hall. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. Sign in to My Virgin Media a. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Engineer used 'spare pair' of blue cables for 'new' BT line. Pop the power cable into a nearby plug socket, and turn it on. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. the other Virgin Media boosters will connect to this one. For more information please visit:issue looks like either the white cable isn't clicked in properly at 1 end, or the socket itself on the switch is faulty. Tudor. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. on 19-04-2022 19:46. 24 Jan 2007. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. 3. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. I have gone to VM several times but keep getting told I would need to move my. Screwless Faceplate. 2. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. Stay safe online. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. Joining in. Be aware it may complicate things though if you do come to order cable in the future. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Virgin Media Quickstart set up. The new cables from your Quick Start kit will be push fit. Various cable mediums are used in modern systems to transmit data. Make sure to take our kit with you when you move. You . i. The OUT terminal from the Technetix isolator has a terminator cap on it. on 22-03-2023 11:44. £ 9. BT no longer charges a 'broadband cease charge'. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Follow these steps to install your virgin Media Broadband, TV and Phone service. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Faceplates after second visit. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. If you can get Quickstart, you can choose one of two delivery options. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Make sure to take our kit with you when you move. I am so sorry to hear that you seem to be missing a wall socket in the home. And then somehow through a wall to the other side, which is under the stairs. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The SSID must be password protected. Feed this disconnected extension wire into the VM socket and. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Location. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. ) The hub will be in here too 3. Answer. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. I'm a Very Insightful Person, I'm here to share knowledge. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. @adelphiaUK wrote:. Save £105. You can discuss the preferred layout with the VM technician. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Pay £75-£99 for Virgin Media to do it. The RJ11 sockets will be redundant. Pack our kit. 1 ACCEPTED SOLUTION. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Ultrafast Broadband. 5Gbps speed LAN (Ethernet) port. I'm due to have Virgin Media installed next weekend with both TV & broadband services. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. However, I do not have any of the specified wall sockets available. cable from wall. 1. Account - Cable. Installing and configuring your kitSolved: Previously, I had BT connection so I need a wall socket. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Plug the cables into the hub. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. I had 2 plugs and 2 bulbs in my old property - with no issues. . easy install. on 08-01-2023 20:46. There's a couple of different issues you have mentioned here so I will deal with them each individually. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. It is a RJ11 connector on the TEL1 phone socket on the hub. The wall box may be branded with the logos of an old cable TV company (not VM). QuickStart, set up and connections. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. 2) The current location of your Hub. Thank you for posting and for joining this thread regarding home phone switchover. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. See where this Helpful. Community Natter. Manage Your Account. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. I understand there will be a £25 charge. Turn on and start the hub. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The closest I could find was this, which. The distance is approximately 12 metres. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. VM. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. I recently got Virgin broadband installed. Virgin Phone Switchover. I am going to cancel. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. Re: Using existing Bt sockets with virgin. Where you go, TV 360 goes (if there’s internet). Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. You’ll then be able to use your same old phone to make. We would like to show you a description here but the site won’t allow us. When you see the ‘starting up’ screen, you can pull the tab out of the remote. TV & FM Radio Sockets. You can probably replace them with the screws for a normal mains socket or similar. So the technician will install a coaxial outlet where you want the modem. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Tudor. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 2. All you need is a set of Powerline adaptors. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I've got a new hub 5 and want to take advantage of it on my pc. Re: Move Virgin wall socket. You may need to use the. I'm a Very Insightful Person, I'm here to share knowledge. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). You need something called a barrel to connect the two. Your number will transfer to the Virgin socket. Its a flat £25 charge to move the connection points and rebalance power levels. Virgin Media Price Guides. Answered! Go to Answer. My Virgin Media App. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Check your DMs btw. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. I understand that I - 5136713. Manage Your Account. Connect the Hub’s power cable with the blue tab. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. You should call 150 from a Virgin landline or mobile, or 0345. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. . 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. 11ax), improved security (e. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Moving a Virgin Superhub. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Options. • Plug the TV Box into a nearby mains socket. Account - Mobile. Options. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Connect a pair into pins A & B. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Pop the power cable into a nearby socket and switch it on. -a power cable for the hub's adapter. You can also check for a loose cable as not all properties have a socket. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. Always assuming the cable will reach to the BT junction box of course. 0 or Hub 3. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. We all know and love the internet and TV services that can enter our homes through entry points. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. I don`t suppose the cable that goes into my TV box can be used, using a splitter maybe so the one cable goes into the SH and the TV box?? Thanks. by eddie778 • Just joined. . As I'm moving it back to the original location, is. Business, Economics, and Finance. 04kg, it will easily fit under – or even alongside – any TV. Press and hold the WPS button on the larger Wifi Booster forThe master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Push the red label end of the white cable, into the wall socket. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables.